Tuesday, January 27, 2015

#Michigan Arvato Hiring Customer Service Representative

Customer Service Representative Ann Arbor, MI

Entry Level, Full Time, Customer Service, Call Center, Call Center
arvato digital services llc, Business unit: arvato North America, Ann Arbor, Michigan

We at arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets. arvato is a part of arvato AG/ Bertelsmann, an internationally networked outsourcing provider.

More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Job duties
A successful Customer Service Representative would ideally possess the following:

•Enjoy helping business owners work systematically through technical problems and help the end users understand the features and benefits of an online advertising and marketing web based program that best meet their business needs.
•Enjoy taking ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction.
•The technical knowledge to successfully troubleshoot with first call resolution were possible or to know when to escalate to another member of the team.
•Ability to optimize business owners marketing campaigns and monthly budgets.
•Have experience with account retention and extending contracts.
•Ability to resolve billing and payment queries.
•Enjoy the challenges of working with a wide variety of people and business owners.
•Have a strong desire to learn continually and grow professionally.
•Ability to manage customer information with a high level of attention to detail
•Manage a high volume of 'customer cases' to resolution.
•Are comfortable having their performance measured every day.
•Are driven to master the products they're supporting/offering
•Are comfortable communicating about technical matters in laymen's terms.
•Want to be part of an exciting, rapidly changing industry.
•Would like to develop their interpersonal skills, technical or sales consulting skills.
•Enjoy tackling tough problems and determining customers’ needs.
•Are comfortable working on a team learning from and supporting others.

Job requirements
Required Skills and Experience:

•Must have excellent written communications skills
•Written skill in English is mandatory (English language skills across the board (listening, understanding, writing, speaking) should be C1 level (according to Common European Framework of Reference for Languages)
•Call Center Experience: at least 1 year of customer support experience in a SME, coach or supervisor role preferred
•Experience working with direct consumers, in B2C environment, B2B a plus
•Strong communication skills with a proactive and positive approach to tasks
•Strong research and information analysis experience required with a high level of attention to detail
•Candidate must possess 'Follow Through' with the ability to resolve issues from start to finish
•An effective team player who is able to also work independently
•Understand the basic marketing strategy of an online advertising program
•Customer service focused, able to deal with a variety of business owners and resolve inquiries in a friendly and polite manner
•Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
•Proven CSat (customer satisfaction) results
•Open availability from 9:00am until 8:00pm, Monday through Friday

401k with matching up to 6% after one year.
Comprehensive health benefits including dental and vision.
Paid vacation.
Employee Referral Program.
Tuition Reimbursement.
Flexible Spending Account and Health and Dependent Care.

For more information, please visit our Web Site: CLICK HERE

#Detroit #Michigan #Hiring #JobFair #DetroitJobFair #MichiganJobFair #Jobs #Careers,
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