#Michigan Arvato Hiring Customer Service Representative
Customer Service Representative Ann Arbor, MI
Entry Level, Full Time, Customer Service,
Call Center, Call Center
arvato digital services llc, Business unit: arvato North America, Ann
We at arvato provide a comprehensive range
of services and solutions to our business partners in the consumer
electronics, high-tech, telecommunication, networking and industrial
sectors. With more than five decades of experience and our global
footprint we create value for our customers and ensure that they are well
equipped for the challenges of their markets. arvato is a part of arvato
AG/ Bertelsmann, an internationally networked outsourcing provider.
More than 65,000 employees design and implement solutions for all kinds
of business processes across integrated service chains for business
customers from around the world. Its portfolio includes all services
related to the creation and distribution of printed materials and digital
storage media, as well as data management, customer care, CRM services,
supply-chain management, digital distribution, financial services,
professional and custom IT services, and the direct-to-customer
distribution of educational media. arvato is a wholly-owned subsidiary of
Bertelsmann SE & Co. KGaA.
A successful Customer Service Representative would ideally possess the
•Enjoy helping business owners work systematically through technical
problems and help the end users understand the features and benefits of
an online advertising and marketing web based program that best meet
their business needs.
•Enjoy taking ownership of on-going customer issues from start to
successful completion with an emphasis on excellent customer
•The technical knowledge to successfully troubleshoot with first call
resolution were possible or to know when to escalate to another member
of the team.
•Ability to optimize business owners marketing campaigns and monthly
•Have experience with account retention and extending contracts.
•Ability to resolve billing and payment queries.
•Enjoy the challenges of working with a wide variety of people and
•Have a strong desire to learn continually and grow professionally.
•Ability to manage customer information with a high level of attention
•Manage a high volume of 'customer cases' to resolution.
•Are comfortable having their performance measured every day.
•Are driven to master the products they're supporting/offering
communicating about technical matters in laymen's terms.
•Want to be part
of an exciting, rapidly changing industry.
•Would like to develop their interpersonal skills, technical or sales
•Enjoy tackling tough problems and determining customers’ needs.
•Are comfortable working on a team learning from and supporting others.
Required Skills and Experience:
•Must have excellent written communications skills
•Written skill in English is mandatory (English language skills across
the board (listening, understanding, writing, speaking) should be C1
level (according to Common European Framework of Reference for
•Call Center Experience: at least 1 year of customer support experience
in a SME, coach or supervisor role preferred
•Experience working with direct consumers, in B2C environment, B2B a
•Strong communication skills with a proactive and positive approach to
•Strong research and information analysis experience required with a
high level of attention to detail
•Candidate must possess 'Follow Through' with the ability to resolve
issues from start to finish
•An effective team player who is able to also work independently
•Understand the basic marketing strategy of an online advertising
•Customer service focused, able to deal with a variety of business
owners and resolve inquiries in a friendly and polite manner
•Robust multitasking skills (e.g. able to log calls and interact with
the customer simultaneously)
•Proven CSat (customer satisfaction) results
•Open availability from 9:00am until 8:00pm, Monday through Friday
401k with matching up to 6% after one year.
Comprehensive health benefits including dental and vision.
Employee Referral Program.
Flexible Spending Account and Health and Dependent Care.
For more information, please visit our Web Site:CLICK HERE
How To Reply To A Newspaper Employment Advertisement Submit your resume with a formal cover letter (see below).Call to confirm resume and cover letter was received by Hiring Manager.Request to meet to discuss positions qualifications and requirements (hint: you have set your own interview appointment) Congratulations! Good Luck.See Sample Covers For Newspaper Advertisements
Job Seeker Question: I have been unemployed for over two years and I do not have interviewing clothing many times I do not apply for jobs because I am embarrassed about the way I look. I can't afford to buy a new suit or shoes and I am worried no one will hire me wearing jeans. Answer Form: CJ Eason, Community Outreach Director
Don’t be embarrassed I understand that during a difficult
economy it can be hard to obtain interview appropriate clothing. Remain
positive in your job search I am sure you will find employment soon. Across American
millions of job seekers struggle with the question of what to wear to a job
fair or interview often times you think that dress for success means wearing a
designer suit or expensive shoes. No!!! Dress for success means to avoid
wearing jeans or gym shoes instead business casual clothing such as slacks, khaki
pants, button-up shirt, tie and simple shoes.
As a recruiter I understand that many job seekers don’t have
perfect clothing it is superficial …
good riddance to your old career goals, start the New Year with a mission to
renew, refocus and rewrite your career destiny. ·Renew,
your outlook about the job search process by thinking positive to receive
amazing results. The mindset of job seekers can sometimes hinder their ability
to get hired. Try to manifest a winning attitude in 2017. ·Refocus,
your career path direction by discovering transferable skills that can be
applied to another career field. If you have spent 2016 knocking on doors for a
same position with no luck, it is time to explore your skills and talents and
apply them to a new career field. To identify yours skills, take a FREE Skills
Assessment on the Career One Stop website at https://www.careeronestop.org·Rewrite,
your resume and cover letter upgrade the content and format of your resume.
Instead of the standard chronological format try a functional format; also
referred to as a skills profile, this style allows you to focus more on your
skill sets. It allo…