|
We at arvato provide a comprehensive range
of services and solutions to our business partners in the consumer
electronics, high-tech, telecommunication, networking and industrial
sectors. With more than five decades of experience and our global
footprint we create value for our customers and ensure that they are well
equipped for the challenges of their markets. arvato is a part of arvato
AG/ Bertelsmann, an internationally networked outsourcing provider.
More than 65,000 employees design and implement solutions for all kinds
of business processes across integrated service chains for business
customers from around the world. Its portfolio includes all services
related to the creation and distribution of printed materials and digital
storage media, as well as data management, customer care, CRM services,
supply-chain management, digital distribution, financial services,
professional and custom IT services, and the direct-to-customer
distribution of educational media. arvato is a wholly-owned subsidiary of
Bertelsmann SE & Co. KGaA.
|
Job duties
A successful Customer Service Representative would ideally possess the
following:
•Enjoy helping business owners work systematically through technical
problems and help the end users understand the features and benefits of
an online advertising and marketing web based program that best meet
their business needs.
•Enjoy taking ownership of on-going customer issues from start to
successful completion with an emphasis on excellent customer
satisfaction.
•The technical knowledge to successfully troubleshoot with first call
resolution were possible or to know when to escalate to another member
of the team.
•Ability to optimize business owners marketing campaigns and monthly
budgets.
•Have experience with account retention and extending contracts.
•Ability to resolve billing and payment queries.
•Enjoy the challenges of working with a wide variety of people and
business owners.
•Have a strong desire to learn continually and grow professionally.
•Ability to manage customer information with a high level of attention
to detail
•Manage a high volume of 'customer cases' to resolution.
•Are comfortable having their performance measured every day.
•Are driven to master the products they're supporting/offering
•Are comfortable
communicating about technical matters in laymen's terms.
•Want to be part
of an exciting, rapidly changing industry.
•Would like to develop their interpersonal skills, technical or sales
consulting skills.
•Enjoy tackling tough problems and determining customers’ needs.
•Are comfortable working on a team learning from and supporting others.
|
|
Job requirements
Required Skills and Experience:
•Must have excellent written communications skills
•Written skill in English is mandatory (English language skills across
the board (listening, understanding, writing, speaking) should be C1
level (according to Common European Framework of Reference for
Languages)
•Call Center Experience: at least 1 year of customer support experience
in a SME, coach or supervisor role preferred
•Experience working with direct consumers, in B2C environment, B2B a
plus
•Strong communication skills with a proactive and positive approach to
tasks
•Strong research and information analysis experience required with a
high level of attention to detail
•Candidate must possess 'Follow Through' with the ability to resolve
issues from start to finish
•An effective team player who is able to also work independently
•Understand the basic marketing strategy of an online advertising
program
•Customer service focused, able to deal with a variety of business
owners and resolve inquiries in a friendly and polite manner
•Robust multitasking skills (e.g. able to log calls and interact with
the customer simultaneously)
•Proven CSat (customer satisfaction) results
•Open availability from 9:00am until 8:00pm, Monday through Friday
|
401k with matching up to 6% after one year.
Comprehensive health benefits including dental and vision.
Paid vacation.
Employee Referral Program.
Tuition Reimbursement.
Flexible Spending Account and Health and Dependent Care.
For more information, please visit our Web Site: CLICK HERE
#Detroit #Michigan #Hiring #JobFair #DetroitJobFair #MichiganJobFair #Jobs #Careers,
|
|
